Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of the website operated by NOVELIA ("we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. General Information

  • Trade name: NOVELIA

  • Company number: 17220681

  • Physical address: NOVELIA LIMITED, 5 The Interchange, Nelson Street, Bradford BD1 5AX, United Kingdom

  • Email: contact-us@noveliashop.co

2. Dropshipping Model

We operate as a dropshipping store. This means that the products you purchase are shipped directly from our third-party suppliers to your specified shipping address. While we strive to ensure a high-quality experience, we do not physically handle or inspect the products ourselves. Consequently, we rely on our suppliers for inventory accuracy and shipping timelines.

3. Orders and Shipping

By placing an order, you agree to provide current, complete, and accurate purchase and account information. Estimated shipping times are provided for informational purposes only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or third-party suppliers.

4. Returns and Refunds

Due to the nature of our dropshipping model, return policies may vary by product. Please contact us at contact-us@noveliashop.co before attempting to return any item. We reserve the right to refuse refunds if the item is not returned according to the instructions provided by our support team.

5. Limitation of Liability

To the maximum extent permitted by law, NOVELIA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services, including issues related to third-party supplier fulfillment.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

7. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website constitutes acceptance of those changes.

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