Shipping policy

Shipping Policy

Last updated: May 18, 2026

At NOVELIA, we work with global fulfillment partners and international logicians to bring you a curated selection of products directly from our trusted sources. By shipping directly from our production partners, we eliminate unnecessary warehousing costs, allowing us to maintain competitive pricing and dynamic availability.

Please review our shipping guidelines and timelines below before completing your purchase.

1. Order Processing Time

All orders are subject to a processing and handling period before shipment:

  • Standard Processing: 1–3 business days (Monday through Friday, excluding public holidays).

  • Peak Seasons: During high-demand periods or holidays, order processing may take up to 5 business days.

  • Once your order is processed, verified, and quality-checked, it is handed over to our shipping carriers, and a tracking number will be automatically generated.

2. Shipping Destinations & Estimated Delivery Times

We proudly offer worldwide shipping. Because our items are dispatched directly from overseas fulfillment hubs to optimize delivery routes, shipping times may vary based on your specific location.

Destination Estimated Delivery Window
United Kingdom / Europe 7–14 business days
United States / Canada 8–15 business days
Rest of the World 10–20 business days

Please note: These timelines are estimates and do not include the initial 1–3 business day processing time.

3. Shipping Rates

  • Standard Shipping: Shipping costs are dynamically calculated at checkout based on the destination country, total order weight, and dimensions.

  • Free Shipping: We may offer free standard shipping promotions on specific collections or order values. If applicable, this will be automatically applied at your checkout screen.

4. Tracking and Order Confirmation

Transparency is essential to our process.

  • As soon as your package is dispatched, you will receive a Shipment Confirmation Email containing your unique tracking number and a link to monitor its progress.

  • Tracking Updates: It may take 2–4 business days for the carrier network to update the initial tracking status online.

  • If your order consists of multiple items, they may be shipped in separate packages from different fulfillment centers to ensure faster delivery. In such cases, you will receive individual tracking numbers for each parcel.

5. Customs, Duties, and Import Taxes

Since items are dispatched directly from global fulfillment centers, orders shipped to destinations outside the domestic jurisdiction of the warehouse may be subject to customs clearance procedures, import duties, or local taxes.

  • All applicable customs fees, taxes, or duties imposed by the destination country are the sole responsibility of the buyer.

  • NOVELIA is not responsible for delays caused by the customs department or border authorities of your country.

6. Address Corrections and Failed Deliveries

Please verify that your shipping address is accurate, complete, and entered in English at checkout.

  • Changes: If you notice an error in your address, please contact us within 12 hours of placing your order at contact-us@noveliashop.co. Once an order has been processed or handed over to the carrier, we cannot modify or redirect the shipment.

  • Undeliverable Packages: If a package is returned to our partner hub due to an incorrect address, insufficient details, or failure to collect the package from a local sorting facility, the customer will be responsible for any additional shipping costs incurred to resend the order.

7. Damaged or Lost Shipments

We strive to ensure every item arrives in flawless condition.

  • If your package arrives visibly damaged, please take clear photos or video evidence immediately and contact us at contact-us@noveliashop.co within 48 hours of delivery.

  • If your package has exceeded our estimated delivery window by more than 15 business days due to an unexpected transit delay, please reach out to our team so we can initiate an investigation with the carrier and resolve the matter promptly.

Contact Information

For any questions regarding your order status or shipping terms, please contact us directly:

  • Email: contact-us@noveliashop.co

  • Registered Office: NOVELIA LIMITED, 5 The Interchange, Nelson Street, Bradford, BD1 5AX, United Kingdom

  • Company Registration Number: 17220681